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ArcVane Studio collects the details needed to answer enquiries, prepare orders, take payment, arrange fulfilment, and support the objects after they leave the studio.
ArcVane is a small Western Australian lighting studio, not a data business. Personal information is handled in a limited, practical way: enough to run the store, make and fulfil orders, keep customers informed, and meet ordinary business obligations.
When you place an order, sign in, or contact the studio, ArcVane may collect your name, email address, phone number if provided, order details, selected product options, fulfilment details, and any notes or messages you choose to send.
Payment information is processed by Stripe. ArcVane does not store full card numbers or payment credentials.
Information is used to process orders, prepare and pack products, confirm compatibility or fulfilment details, provide order updates, respond to enquiries, support customers, and meet accounting, tax, fraud prevention, and record-keeping obligations.
Customer information is not sold, rented, or traded.
ArcVane may use email-based authentication, including magic links, so customers can access order information without creating a separate password.
The site may use essential cookies or session storage for selection functionality, checkout continuity, authentication, and basic site operation.
ArcVane does not currently use third-party advertising tracking cookies.
Delivery and local pickup details are collected and used only as needed to fulfil the order. Pickup arrangements are shared after an order is confirmed.
ArcVane may use trusted providers for payment processing, checkout, hosting, email delivery, authentication, database storage, analytics, and fulfilment. These providers receive only the information required to perform their role.
Order records may be retained for accounting, warranty, product support, fraud prevention, and legal compliance. Enquiry details are retained only for as long as reasonably required to respond or provide support.
You may request access to, correction of, or deletion of your personal information by contacting ArcVane Studio. Some records may need to be retained where required by law or legitimate business obligations.
For privacy-related enquiries, contact ArcVane Studio using the details provided on the contact page.
This policy describes the current operating model of the studio and may be updated as the site, catalogue, payment, or fulfilment systems change.